Jacquie is responsible for managing the overall strategic direction that enables accelerated growth and expanded key market presence, through first-class Talent Management and Mobilisation programs at Serco. Their Talent Capability guarantees a skilled, diverse large-scale workforce for their clients and offers significant career opportunities across key major sectors for their people.

Jacquie's team is responsible for recruitment of hard-to-fill specialist roles, as well as high-volume roles in sectors such as healthcare. As such, they manage multiple complex recruitment processes.